About Us
Personalized Care Services at Home
About Us
Established in 2022, Family 1st Home Care is a private home care service offering a more personalised and compassionate approach to care. Although we are still in our early days, we have already built a strong foundation of trust within our community by delivering consistent, high-quality support through a small and dedicated micro team.
We provide bespoke, one-to-one care packages tailored to individual needs, promoting dignity, independence, and comfort in the familiar surroundings of home. Our micro-team structure builds lasting relationships, providing consistency and a friendly face. We offer a range of support, from companionship and personal care to household duties and double-up care. Whether privately funded or through local authority support, we work with families to ensure high-quality, personalized care.
When you choose Family 1st Home Care, you’re not just getting a service — you’re gaining a team that treats your loved ones like our own
With dedication we have had the privilege of providing Palliative care alongside Black Country Integrated Care Board
Zoe Holloway,
Founder
Why Choose Us
No two days are the same here
Personal care is exactly that personal. It’s about more than just daily hygiene tasks; it’s about building trust, preserving dignity, and empowering independence. Our carers are trained to assist with washing, dressing, grooming, continence care, mobility, and more always with warmth, patience, and respect.
Trusted Care Expertise
Our caregivers are trained and recognized by the National Senior Care Association, ensuring high-quality care and support
Great Staff
Our team of compassionate and trained caregivers are dedicated to providing exceptional care and support
Safety
We prioritize client safety and well-being, ensuring a secure and supportive environment.
Experience
With years of experience in the care industry, we've developed expertise in providing personalized support
Activities
We engage clients in meaningful activities that promote social interaction, mental stimulation, and overall well-being
Great Staff
Our Carers
Our carers love what they do, and that's what makes them so special.
We believe that no one should ever feel embarrassed or uncomfortable when receiving care. That’s why we take the time to get to know our clients, understand their preferences, and make them feel safe and valued. We work closely with medical professionals, palliative care services, and families to create a seamless and supportive care plan. Whether it’s pain management, emotional support, or simply being there for companionship, our carers are dedicated to making every moment count.
We follow professional care guidelines while maintaining a warm, flexible, and person-centred approach. Your comfort, safety, and well-being are always at the heart of what we do. We listen to families and make sure every voice is heard, because we believe in care that empowers both the individual and their support network.
We’re also proud to offer a 28-day trial period at a discounted hourly rate for all new clients. This gives you a chance to experience our services and feel confident in your decision before making any long-term commitment.
Whether you’re seeking companionship, complex care, or a bit of extra help around the home, Family 1st Home Care is here to support you with empathy, professionalism, and heart.
Senior Services
Care Giver
Happy Seniors
Years of Experience
Testimonial
Real Stories, Real Care
Hear from our satisfied clients and their families about the exceptional care we’ve provided.
"Thank you to you all for the amazing care and support that you have given to my mom this year It’s been a tough year waiting on a diagnosis and coping day to day with all the changes and this wouldn’t have been possible without all your help and support
You’ve gone the extra mile many times and you are greatly appreciated
You show the real side of care and that makes all the difference 🥰"
"Cannot thank Zoe and her team enough for the fabulous care they provide for my Dad. Not only have they taken the stress and worry from us about my dad and his care needs they also look after the rest of the family. Professional, Caring and friendly -
Just want we needed from carers. Thank you so much all x"
"When it became clear I needed to employ a carer to support my 83 year old mother all I wanted was a reliable individual to provide support. Zoe hasn't tried to take over, she doesn't rush the care and most importantly for me treats mom with respect and empathy. In summary, she is great a what she does.
For this reason I have no hesitation in recommending Zoe for care and cleaning."
